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Store FAQs and Policies

2020 HOLIDAY ORDERS

When do I need to place my order to get it in time for the holidays?

Thank you for adding WOW to your holiday!  As of Friday December 11, we can only guarantee delivery in the US for youth apparel, tech and in stock food/drink items in time for Christmas if they are checked out with expedited delivery by Monday December 14th. All orders after Monday December 14th can not be guaranteed by Christmas and all other items not mentioned above (adult apparel, stickers, pins, journal) can no longer be guaranteed as they are print-on-demand items and take longer to create.

For Membership welcome packages, we have adjusted all orders from Friday December 11 to Monday December 14th to expedited shipping.  Anything placed after Monday can not be guaranteed for the holidays, but you can print out a gift certificate for the membership to let them know it is on the way here.  In addition, as of Sunday December 13th, Autographs are out of stock.  We will ship autographs separately as soon as they are ready in the next 4-6 weeks.

Please check out this shipping guide for more information on US and international shipping.  Thanks for your patience in this unexpectedly complicated year.

 

ORDERS  

How can I check the status of my order?

By returning to the store section of Tinkercast.com and plugging in your order number.

 

Some items I ordered did not come in my order!

Not to worry!  All our pins, stickers, adult t-shirts, journals and notebooks are printed-on-demand and ship separately from other items in your order.  They will come in a separate box.

 

Can I combine multiple coupon codes?

No. Multiple coupon codes cannot be combined in a single order.

 

How will this order appear on my credit card statement?

 We use a third-party printer to handle our orders so please be on the look out for a charge from Gooten (Not Tinkercast).

 

RETURNS

What’s your return policy?

We are a very small shop that uses printing on demand and fulfillment house for our products. Therefore, we are unable to accept returns.

 

What’s your exchange policy?

We don’t provide exchanges if you purchase the wrong item, but Wow in the World swag makes a great gift, so gift away!

We do provide exchanges if the product is damaged during shipping or if you receive the wrong order. If the product is damaged in shipping, please take a picture of the entire item(s) and the damaged area(s) and send them to support@tinkercast.com along with your name, address, telephone number and order number. Pictures are required to process a damaged return.  We will then send you a new item as soon as possible.

If you received the wrong order, please send an e-mail to support@tinkercast.com that contains your name, address, telephone number, order number, pictures of the products you received and a description of the items you were supposed to receive. We will look into it and get back to you as soon as possible.

 

My order never showed up!

Don’t worry. We’ll help you find out what happened. If an order is lost in transit and the shipping address you entered is correct, we will do our best to reship it as soon as possible. However, we will wait for the transit time for the original order to pass before sending a new order to ensure that the original order is lost and not just moving slowly through normal delivery channels:

To help you calculate when we would ship a new order, the typical transit times for our various shipping options are as follows:

  • Standard shipping – 12 business days
  • Expedited shipping – 5 business days
  • Overnight shipping – 2 business days
  • International shipping – 21 business days

 

Please note that these times are “typical” and may change due to weather, traffic, or other events. So, please be patient.

If you entered an incorrect or incomplete address, we’ll need to get a correct address. Then, we’ll either wait for the original order to be returned to the vendor and reship it or you can place a new order to reduce delivery time. In both instances, you will have to pay additional shipping charges.

If you have looked up your tracking information and it says your order was delivered, we suggest you file a claim with the delivery service.

 

I ordered the wrong size!

We understand growing kids are hard to size up sometimes! Unfortunately, because we are a very small shop and print products on demand, we cannot provide exchanges at this time.   Please use our size charts to select the best size at the time of purchase.